Refund Policy

EPPTIVA products are digital software delivered electronically. Due to the irreversible nature of access to digital content, this Refund Policy applies to all purchases made through EPPTIVA or authorized distribution platforms.

1. No Refunds After Delivery

Once access to the Software has been granted, delivered, downloaded, or activated—whether partially or fully—refunds are strictly not permitted. By completing a purchase, you acknowledge that digital products cannot be returned or deactivated.

2. Irreversible Access to Digital Content

EPPTIVA cannot remove downloaded files, reverse installations, or verify whether a user has retained copies. All sales are final and non-reversible, even if:

the Software was downloaded accidentally
the user changed their mind
the system requirements were not reviewed
the purchase was made by mistake

3. Limited Exceptions

Refunds may be issued only under exceptional conditions:

duplicate charge confirmed by EPPTIVA or the payment processor
a verified delivery failure caused by EPPTIVA systems
the user never received the download link due to a verified platform error

All exceptions are evaluated manually and at EPPTIVA’s sole discretion.

4. System Limitations

EPPTIVA is not responsible for installation issues caused by:

unsupported operating systems
hardware failures
insufficient permissions
corrupted user files
antivirus/firewall blocking
third-party interference

These do not qualify for a refund.

5. Support Disclaimer

EPPTIVA may offer optional guidance or assistance, but is not obligated to provide continuous support or compatibility updates. Failure of optional support to fix issues does not entitle the user to a refund.

6. Fraud Prevention

EPPTIVA reserves the right to revoke access if fraud, unauthorized distribution, license key sharing, or attempts to bypass activation systems are detected.

7. Payment Processor Responsibility

All transactions are handled by third-party processors such as Paddle. Refund disputes initiated externally may result in immediate license revocation.

8. Acceptance of Digital Goods

By downloading or accessing the Software, you acknowledge full acceptance that EPPTIVA has fulfilled its delivery obligations.

9. Legal Jurisdiction

This Refund Policy is governed by the laws of El Salvador. Disputes shall be handled by the courts of San Salvador.

10. Contact

For refund-related matters, contact: refunds@epptiva.com